Refund policy

We offer a 14-day return policy, which means you have 14 days after receiving your order to request a return.

To be eligible for a return, your item must be sealed, unused, and in its original packaging. For hygiene and safety reasons, we cannot accept returns of any opened bottles. You’ll also need your order number or proof of purchase.

To start a return, just email us at info@odynhealth.com.
Please do not send anything back without contacting us first.

If your return is accepted, we’ll provide instructions on how and where to send your package. Return shipping costs are the responsibility of the customer unless the return is due to an error on our side (e.g. wrong or damaged item).

Damaged or Incorrect Orders

If your order arrives damaged or you received the wrong item, please contact us straight away at info@odynhealth.com. We'll sort it quickly.

Non-Returnable Items

Due to health and hygiene regulations, we cannot accept returns on opened supplement bottles, even if only partially used.

We also do not accept returns on:

  • Sale items

  • Gift cards

EU 14-Day Cooling-Off Period

If you’re ordering from within the European Union, you have the legal right to cancel your order within 14 days of delivery — for any reason.
However, returns can only be accepted if the product is still sealed and unused, as required by EU law for personal health products.

Refunds

Once we receive and inspect your return, we’ll let you know if your refund has been approved. If approved, we’ll refund you via your original payment method within 10 business days.

Please note:

  • It can take a few days for your bank or card provider to process the refund.

  • If it’s been more than 15 business days since your refund was approved, please get in touch.

If you’ve got any questions about returns, just drop us a line at info@odynhealth.com. We're sound.